Most common queries

FAQs

Our products are designed to all those people who need to keep a conversation hidden or listen undetectable in front of other people. The most common customer profiles are: Students for exams, Security Companies, Labor Conflicts, Judicial Evidence, Actors, Presenters...

Most likely yes because We ship to virtually every country in the world. You can consult more information here or contact us.

Our shipments are 100% discreet. The package does not have any markings or shipping labels indicating its contents. In addition, they carry adhesive closure to be opened and closed again.

We have Urgent shipments with delivery in 24 hours for Spain, 2-4 days in Europe and 3-6 days to the Rest of the World. More information here.

You will receive a email with subject "Note added to your Order..." with the link and tracking number. If you have not received it in 48 hours, do not hesitate to contact us.

Yes, when ordering, please select the in-store pickup option

You can also request the delivery in a post office Spain. You only have to indicate the address of the office (you can find it at Google Maps) e indicate in the “Order Note” field that the shipment is to Correos.

The payment methods available on the web are debit/credit card, PayPal and cash on delivery (only available in Spain Peninsula). You can check more information here.

Yes, all products have a 2 year minimum warranty, extendable up to 3 years in the case of Spain by regulations.

Of course! We offer various communication channels so that you can contact us and we can offer you advice or assistance when you receive your product.

You must contact us as soon as possible through any of the communication channels so that we can modify the address in our system.

You must contact us as soon as possible through any of the communication channels so that we can modify the product in the order.

To return a product you must contact us by email within 14 days indicating the order number and the reason for it. You can consult more information about the return policy here.

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Our shop

Calle Lucio del Valle 12, Madrid, Spain

LV 10:00 to 14:00 and 15:00 to 19:00 |  S 10:00 to 14:00.

*Holidays updated on Google Maps

Our shop PingaOculto
Global Express Shipping

Anywhere in the world

14 days of Return

Up to 14 calendar days

3 Years Warranty

Quick and Efficient Management

Payment 100% Safe

PayPal / MasterCard / Visa