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Calle Lucio del Valle 12, Madrid, Spain
Monday Friday 10:00 a.m. to 14:00 p.m. and 15:00 p.m. to 19:00 p.m.
Saturday 10:00 a.m. to 14:00 p.m.
*Holidays updated on Google Maps
Most common queries
FAQ
Who are our products for?
Our products are designed to all those people who need to keep a conversation hidden or listen undetectably in front of other people. The most common client profiles are: Students for exams, Security companies, Labour disputes, Court Cases, Actors, Presenters, etc.
Is it legal to use spy products?
The use of spy devices is subject to the privacy and data protection laws of each country. It is essential to ensure that their use complies with local legislation, obtaining consent from the individuals involved when necessary and avoiding invading the privacy of third parties. For example, in many places, it is illegal to record someone without their knowledge in areas where privacy is expected, such as homes or bathrooms. It is always advisable to consult with a legal professional before using these devices to ensure compliance with all applicable regulations.
Do you ship products to my country?
We are very likely to be able to ship to your country because we ship to almost every country in the world. To confirm it, place your order on the website and if, when entering the delivery address, no shipping options appear, it means that we do not ship to your country.
Is shipping discreet? What are express shipments like?
Our shipments are 100% discreet. The package does not have any markings or shipping labels indicating its contents. In addition, they always carry an adhesive closure so that if it is open you can know it.
We have Express shipping with 24-hour delivery for Spain and Portugal, 24-48 hours for Europe, and 2-7 days for the rest of the world. More Information here.
How can I track my shipment?
You will receive an email with the subject line ‘Your PingaOculto order has been shipped!’ or ‘Note added to your order...’ with the link and tracking number. If you haven't received it within 24 business hours of placing your order, please don't hesitate to contact us.
Can I pick up my order in-store or at a Pickup Point?
Yes, you can pick up your order at our store in Madrid, Spain. When placing your order, please provide a Spanish mainland address so you'll be given the option to select the pick up in store. You'll receive an email when your order is ready.
For delivery to a collection point you must first check the carrier that will deliver your order according to the type of shipment by clicking here.
- If your order is delivered by GLS or UPS will send you an email when it is shipped to select a nearby collection point to the address you have indicated. You can consult the GLS Collection Points and UPS Collection Points.
- If your order is delivered by Correos (Post Office) you should indicate the direction of the post Office and e indicate in the "Order Note" field that the shipment is to a Post Office.
What payment methods are available?
The payment methods available on the web are Debit/credit card, Klarna (3-month interest-free installment payments), PayPal (optional interest-free installment payment service) and cash on delivery (only available in mainland Spain and the Balearic Islands). You can check more information here.
Are the products guaranteed?
Yes, all products have a 2 year minimum warranty, extendable up to 3 years in the case of Spain by regulations.
Can I get assistance or advice?
Of course! We offer various communication channels so that you can contact us and we can offer you advice or assistance upon receiving your product.
The most recommended communication channel is through WhatsApp because it allows the exchange of links, images and videos to provide assistance effectively.
What happens if I have entered an incorrect shipping address?
You must contact us as soon as possible through any of our communication channels so that we can modify the address in our system.
What happens if I ordered the wrong product?
You must contact us as soon as possible through any of the communication channels so that we can modify the product in the order.
How can I get the invoice for the order?
You will receive an email when you place your order with the order invoice, including the billing information. If you have any questions or need to modify it, please do not hesitate to contact us.
How can I return or exchange the product?
To return a product you must send the returned product by email within 14 calendar days of delivery indicating the order number and the reason for the return. You can find more information about the return policy here.
What is the duration of the product warranty?
All items purchased at www.pingaoculto.com have a two-year warranty. This period is extended to three years in Spain, according to Decree-Law 2/3 on the Guarantee on the Sale of Consumer Goods.
Are the spy earpieces hidden in the ear?
Yes, our spy earpieces are designed to be completely invisible when properly placed in the ear, ensuring complete discretion during use.
- The nano spy earpieces are completely hidden inside the ear canal thanks to their small size of only 3 mm, similar to the size of a lentil. The nano spy earpiece is completely safe as it does not contain any internal electronic components in the earpiece. It works thanks to the material it is made of, which reacts to the inductive waves from the collar or induction element, vibrating and producing sound. It is the right size to ensure safe use and insertion into the ear canal.
- The Vip Pro spy earpieces are completely hidden due to their small size (smaller than they appear in the images) and the upward shape of the ear canal. We recommend the Vip Pro Supermini or Ultramini models due to their small size.
