Question 1

Who are our products for?

Accepted Answer

Our products are designed to all those people who need to keep a conversation hidden or listen undetectable in front of other people. The most common customer profiles are: Students for exams, Security Companies, Labor Conflicts, Judicial Evidence, Actors, Presenters...

Question 2

Do you send the products to my country?

Accepted Answer

Most likely yes because We ship to virtually every country in the world. You can consult more information this article or contact us.

Question 3

Is shipping Discreet? How are urgent shipments?

Accepted Answer

Our shipments are 100% discreet. The package does not have any markings or shipping labels indicating its contents. In addition, they carry adhesive closure to be opened and closed again.

We have Urgent shipments with delivery in 24 hours for Spain, 2-4 days in Europe and 3-6 days to the Rest of the World. Learn more this article.

Question 4

How can I track my shipment?

Accepted Answer

You will receive a email with subject "Note added to your Order..." with the link and tracking number. If you have not received it in 48 hours, do not hesitate to contact us.

Question 5

Can I pick up the order at the store or at the Post Office?

Accepted Answer

Yes, when ordering, please select the in-store pickup option.

You can also request the delivery in a post office Spain. You only have to indicate the address of the office (you can find it at Google Maps) e indicate in the “Order Note” field that the shipment is to Correos.

Question 6

What payment methods are available?

Accepted Answer

The payment methods available on the web are debit/credit card, PayPal and cash on delivery (only available in Spain Peninsula). You can check more information this article.

Question 7

Are the products guaranteed?

Accepted Answer

Yes, all products have a 2 year minimum warranty, extendable up to 3 years in the case of Spain by regulations.

Question 8

Can I get assistance or advice?

Accepted Answer

Of course! We offer various communication channels so that you can contact us and we can offer you advice or assistance when you receive your product.

Question 9

What happens if I have entered an incorrect shipping address?

Accepted Answer

You must contact us as soon as possible through any of the communication channels so that we can modify the address in our system.

Question 10

What happens if I have the wrong product?

Accepted Answer

You must contact us as soon as possible through any of the communication channels so that we can modify the product in the order.

Question 11

How can I return or exchange the product?

Accepted Answer

To return a product you must contact us by email within 14 days indicating the order number and the reason for it. You can consult more information about the return policy this article.

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