Detailed solution
Frequent Problems
Find answers to common problems here and in the product instructions.
I can't hear, I hear low...
Spy Earpieces
The spy earpiece does not work
Check that the induction necklace or Bluetooth microphone is turned on and has battery power. Make sure that the battery in the spy earpiece is correctly inserted or that the induction piece is connected.
No sound is heard or the volume is very low
Check that the spy earpiece is correctly positioned in your ear. Increase the volume on your mobile phone or audio source. If you are using a microSD card, check that the audio is recorded correctly.
Only heard through one ear or a single spy earpiece
This problem is usually related to incorrect placement of the spy earpiece or confusion between the components of the kit. Nano spy earpieces work by electromagnetic induction and contain no internal electronic components, making it impossible for one to work and the other not.
A constant high-pitched buzzing sound (like a bee)
This may be due to the spy earpiece being poorly positioned or the battery being low. Reposition it correctly and check the charge.
You can't hear the calls but you can hear the audios.
On Bluetooth devices, check that your mobile phone has configured the device correctly for calls.
The Bluetooth device does not appear or does not connect
Turn on Bluetooth on your mobile phone, keep the device nearby, and repeat the pairing process. If the problem persists, restart both devices.
I can't make a call (GSM models)
Make sure that the SIM card is properly inserted, does not have a PIN, and has sufficient coverage.
The multifunction button does not respond
Check that the device is properly turned on and paired. If it still doesn't work, reset the collar or microphone.
The microphone does not work
Check the connection of the external microphone, if there is one. If it is internal, make sure that the microphone is not covered by your skin.
I can't remove the spy earpiece from my ear
Use the extractor magnet or extractor rod provided. Move gently to avoid damaging the ear canal.
The hearing collar or microphone has stopped working
Recharge the battery or replace the batteries. If the problem persists, contact technical support.
Low autonomy
Fully charge the collar or microphone before each use and do not store the device uncharged for long periods of time.
It doesn't connect...
Spy Cameras
The camera does not turn on
Ensure that the battery is fully charged using the original cable. Press and hold the power button for at least 3 seconds. If it does not turn on, try another USB cable or check that the charging port is clean and free of debris.
I can't connect the camera to WiFi.
Check that you are connecting to a 2.4 GHz WiFi network, as most of these devices do not support 5 GHz networks. Make sure you enter the password correctly and place the camera close to the router during setup. If the problem persists, restart both the router and the camera.
No image is displayed in the app
Check that your mobile device is connected to the Internet. Update the manufacturer's app to the latest version available. If the problem persists, restart the camera and close and reopen the app to reset the connection.
The camera does not record or save videos
Insert a Class 10 or higher microSD card formatted to FAT32. Make sure it is not full or damaged. You can format it from the app itself or on a computer before reinserting it into the camera.
The video quality is low
Check that the maximum resolution is selected in the app (for example, 1080p). Clean the lens with a dry cloth and make sure the environment is well lit, as poor lighting significantly affects image quality.
The camera gets hot
Slight warming is normal after several minutes of use. Do not use while charging to avoid overheating. If it becomes excessively warm, turn it off and allow it to cool before turning it back on.
Does not detect motion or send alerts
Check that motion detection is enabled in the app settings and that the sensitivity is not set to the minimum. Also make sure that notifications are enabled both in the app and on your mobile device.
It does not connect to the computer via USB
Always use the original USB cable. Try different ports on your computer and make sure the camera is turned on and set to data transfer mode. If it still doesn't recognise it, change the cable or try another computer.
It doesn't record correctly...
Spy Microphones
The spy microphone does not turn on
Ensure that the device is fully charged using the original cable. Press and hold the power button for at least 3 seconds. If it does not turn on, try another USB cable or check that the charging port is clean and free of debris.
Recordings cannot be heard
Check that the playback volume is set correctly and that the audio file is not damaged. Make sure that the device is properly connected to your computer or audio player. If the problem persists, try playing the recordings on another device to rule out compatibility issues.
The device does not record or the recordings are empty
Confirm that the microphone is turned on and in recording mode. Some models require you to press and hold the record button until the LED indicator flashes. Ensure that the memory is not full and that the device is not in standby or voice activation mode if no sound is detected.
The GSM microphone does not answer calls
Check that the SIM card is correctly inserted and does not require a PIN code. Make sure that the SIM has sufficient credit and that the device is in an area with good GSM coverage. If the problem persists, try another SIM card to rule out faults with the original card.
The audio quality is low or very noisy
Ensure that the microphone is not obstructed by dirt or dust. Place the device in a location with good acoustics and avoid covering it with materials that may muffle the sound. Some models feature noise reduction; check that this feature is enabled if available.
The device does not connect to the computer
Use the original USB cable and connect the device to a working USB port. Wait a few seconds for the computer to recognise the device. If it does not appear, try another port or another computer. Make sure the device is turned on and in data transfer mode if necessary.
The microphone turns off automatically
This may be due to the power saving feature or voice activation. Check your device settings to adjust these features according to your needs. Also, make sure the battery is fully charged, as a low battery can cause unexpected shutdowns.
The device does not charge
Check that the cable and charging adapter are in good condition. Connect the device to a different power source to rule out problems with the original plug. If the device still does not charge, the battery may be faulty and need to be replaced.
It has no connection...
GPS Trackers
The GPS tracker does not turn on
Ensure that the device is fully charged using the original cable. Press and hold the power button for at least 3 seconds. If it does not turn on, try another USB cable or check that the charging port is clean and free of debris.
The tracker cannot be connected to the app.
Check that Bluetooth is enabled on your phone and that the device is within range. Make sure the app is up to date and that the tracker is in pairing mode. If the problem persists, restart both devices and try connecting again.
The location shown is incorrect or inaccurate
GPS trackers may have difficulty obtaining an accurate signal indoors or in areas with obstructions. To improve accuracy, use the device in open spaces and ensure it has a clear view of the sky. Also, check that the SIM card has active mobile data if the device requires it.
The device does not respond to SMS commands
Confirm that the SIM card inserted in the locator is active, has no PIN code and has sufficient credit to send and receive messages. Make sure that the number you are sending the commands to is correct and that the message format is correct according to the device instructions.
Battery drains quickly
Intensive use of features such as real-time tracking or frequent location updates can consume more battery power. To extend battery life, adjust the location update frequency and disable unnecessary features when not required.
The tracker does not attach correctly to the collar or vehicle
Ensure that you use the mounting accessories provided and that the device is securely fastened. If the locator uses magnets, check that the mounting surface is suitable and clean to ensure a firm hold.
No geofence or motion alerts received
Verify that the geofence and motion detection features are enabled in the app and configured correctly. Ensure that notifications are enabled in both the app and your mobile device's system settings.
The locator does not charge
Check that the cable and charging adapter are in good condition. Connect the device to a different power source to rule out problems with the original plug. If the device still does not charge, the battery may be faulty and need to be replaced.
Does not detect...
Inhibitors and Detectors
The device does not turn on
Ensure that the battery is fully charged using the original cable and adapter. Press and hold the power button for at least 3 seconds. If the device still does not turn on, try another USB cable or check that the charging port is clean and free of debris.
The detector does not detect spy cameras or microphones
Verify that the detector is set to the appropriate detection mode and that the sensitivity is adjusted correctly. Perform a test in a controlled environment with a known spy device to ensure that the detector is functioning properly. If the problem persists, refer to the user manual for specific instructions.
The frequency detector does not identify GPS, GSM, 4G or WiFi signals.
Ensure that the detector is calibrated to cover the frequency bands used by the devices you wish to detect. Check that the antenna is correctly connected and oriented. If the device has filtering or band selection options, adjust the settings to include the desired frequencies.
The microphone jammer does not block recordings
Please note that frequency jammers are not effective against audio recorders, as these do not emit signals that can be blocked. To override audio recordings, devices are used that emit ultrasonic waves or signals that interfere with microphones, distorting the sound captured. Make sure that the jammer is correctly oriented towards the area where the microphones are located and that it is operating at the correct power level.
The mobile signal blocker does not block car key or mobile signals.
Make sure the jammer is designed to cover the specific frequencies you want to block, such as those used by car keys (usually 315 MHz or 433 MHz) or mobile networks (GSM, 3G, 4G). Make sure the antennas are properly connected and that the device is operating at the appropriate power. Keep in mind that the use of signal jammers may be regulated by law in your country.
The device gets hot during use
It is normal for inhibitors and detectors to generate heat during operation due to energy consumption. However, if the device becomes excessively hot, turn it off and allow it to cool before using it again. Ensure that the ventilation grilles are not obstructed and that the device is in a well-ventilated environment.
Battery drains quickly
Intensive use of features such as continuous detection or signal transmission may consume more battery power. To extend battery life, adjust your device settings to reduce sensitivity or scanning frequency. Make sure to fully charge the battery before each use and avoid leaving the device on when not in use.
Not working...
Accessories
4G portable WiFi router not connecting to the Internet
Make sure the SIM card is properly inserted and activated, without requiring a PIN code. Check that the router is powered on and that the LED indicators show an active connection. If the problem persists, restart the device and consult the manual for proper configuration.
The MP3 player for spy earpieces does not play sound
Verify that the audio file is in a compatible format (such as MP3) and that it is properly loaded onto the device. Ensure that the volume is set appropriately and that the spy earpiece is properly connected. If the issue persists, try restarting the MP3 and try again.
Rechargeable 9V batteries do not charge
Ensure that the batteries are correctly inserted into the charger, observing the polarity indicated. Check that the charger is connected to a working power source. If the batteries still do not charge, try another compatible charger or consider replacing the batteries if they are faulty.
The 4G portable WiFi router gets hot during use
It is normal for the router to become slightly warm during operation, especially if it is in continuous use or in a hot environment. Make sure to place it on a flat, well-ventilated surface. If the device becomes excessively warm, turn it off and allow it to cool before turning it back on.
The MP3 player for the earpiece does not turn on
Check that the battery is fully charged. If the device does not respond, try charging it for at least an hour and then try turning it on again. If the problem persists, you may need to replace the battery or contact technical support.
Rechargeable 9V batteries discharge quickly
The battery life may vary depending on usage and battery capacity. Make sure the batteries are fully charged before use and avoid storing them in places with extreme temperatures. If the batteries continue to discharge quickly, consider replacing them with higher capacity or higher quality batteries.
